At Balloons Studio KM, we take great pride in our high-end balloon art. Because our products are custom-made and highly perishable, we enforce the following refund and cancellation policy.
1. Perishable & Custom Goods Notice
All balloon bouquets, columns, arches, backdrops, and custom installations are made to order and inflated specifically for your event. Because inflated balloons naturally degrade, shrink, and deflate over time, all sales are final once delivery has been accepted. We cannot accept returns of inflated balloons.
2. Cancellations & Rescheduling
We understand that event plans can change. We offer refunds or store credits depending on how far in advance you cancel your order:
- Cancellations made 48 hours or more before the scheduled delivery time: Eligible for a 100% refund to the original payment method or full store credit.
- Cancellations made between 24 and 48 hours before the scheduled delivery time: Eligible for a 50% refund to the original payment method or 100% store credit.
- Cancellations made less than 24 hours before the scheduled delivery time: No refund or store credit will be issued, as the custom materials have already been prepared, balloons inflated, and routing finalized.
3. Outdoor Installation & Weather Policy
Outdoor setups are highly vulnerable to wind, rain, direct sun, heat, and humidity. We use professional materials and secure rigging, but we cannot guarantee the lifespan of balloons placed outdoors. We do not issue refunds or discounts for popped, damaged, or deflated balloons resulting from weather elements after setup is complete.
In the event of severe weather forecasts (storms, high winds), we will gladly work with you to move the installation to an indoor space at the same venue.
4. Defective or Damaged Items
If any part of your balloon decoration pops or is damaged during transport or setup, our team will replace or repair it on-site. If you notice any manufacturer defect or rapid deflation within 2 hours of delivery, please take a photo and contact us immediately at hello@balloonsstudiokm.com. We will review the issue and issue a partial refund or credit for the affected item.